At Vera Voyager, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and straightforward return and refund process. Please review the policy below to understand your options.
Returns
You may request a return within 14 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
To initiate a return, please contact us at [email protected] with your order details.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days.
Refunds will be issued using the original payment method.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item, please reach out to us at [email protected] within 7 days of receiving your order.
Non-Returnable Items
Certain products such as personal-use items, perishable goods, or customized orders may not be eligible for return. These exclusions will be clearly mentioned on the product page.
Contact Us
For any questions regarding returns or refunds, please contact our support team at:
Email: [email protected]